Future efforts
In this case study, I highlight the redesign of two key features in the enrollment portal: the Customer Decision Support Tool (CDST) and the Qualitative Life Event Flow (QLE). These features underwent the most significant updates, as usability testing allowed us to prioritize them for improvement. Given a tight timeframe and limited development resources, we leveraged the legacy system to support the dashboard that connects these flows and others.
Looking ahead, I hope to further enhance the dashboard for a more user-friendly experience.